Privacy Policy

Rezolut Education Technologies Pvt. Ltd. (“SKEP”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, transfer and protect personal data when you access or use SKEP, including our websites, mobile applications, web applications, APIs, cloud-based services, customer-branded applications, communities, products, integrations and related functionality (collectively, the “Services”).

It also explains the choices and rights available to you in relation to your personal data.

This Privacy Policy applies to users of SKEP, including coaches, consultants, trainers, mentors, educators, subject-matter experts, creators, community owners, administrators, instructors, members, learners, employees of business customers, visitors and other individuals who interact with the Services.

This Privacy Policy describes SKEP’s data-processing practices. Where consent is required under applicable law, consent will be obtained separately and appropriately and will not be presumed solely because an individual has accessed or used the Services.

1. About SKEP

SKEP is operated by Rezolut Education Technologies Pvt. Ltd.

SKEP is a platform designed to help individuals and organisations create, manage, deliver and grow knowledge-led businesses, learning experiences and communities.

Depending on the features enabled by a customer or user, SKEP may provide functionality including:

• websites and landing pages;
• mobile applications and web applications;
• customer-branded applications;
• courses and learning content;
• live sessions, meetups, webinars and events;
• memberships and subscriptions;
• communities and spaces;
• feeds, posts and discussions;
• chat and messaging;
• articles and other published content;
• knowledge bases;
• product and programme pages;
• audience and member management;
• team roles and permissions;
• payments, orders, earnings and payouts;
• analytics and reporting;
• notifications and communications;
• integrations and automation;
• APIs and connected services; and
• other related platform functionality.

The type of personal data processed by SKEP depends on how you interact with the Services and which features you use.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• visit a SKEP website or landing page;
• access a SKEP mobile or web application;
• use a customer-branded application powered by SKEP;
• use a SKEP API, integration or connected service where this Privacy Policy applies;
• create or use a SKEP account;
• purchase a product, course, programme, event or membership through SKEP;
• join or participate in a community or space hosted on SKEP;
• enrol in a course or learning programme;
• register for or attend a meetup, webinar or other event;
• create, upload, publish or interact with content;
• send or receive communications through the platform;
• use SKEP as a coach, creator, instructor, administrator or business customer;
• receive access to SKEP through an employer, institution or other organisation;
• contact our sales, support, legal or other teams;
• subscribe to our newsletters or marketing communications; or
• otherwise interact with SKEP.

This Privacy Policy does not govern third-party websites, applications or services that are independently operated by third parties, even where they are accessible through links or integrations within SKEP.

3. SKEP-Powered and Customer-Branded Applications

SKEP may provide, host, operate or support mobile applications, web applications and other digital experiences created for or branded on behalf of coaches, trainers, consultants, educators, institutions, creators, enterprises and other SKEP customers (“Customer Applications”).

A Customer Application may display the name, logo, content or branding of the relevant SKEP customer while using SKEP’s technology, infrastructure and Services.

Depending on the structure of the Customer Application:

• Rezolut Education Technologies Pvt. Ltd. / SKEP may operate the underlying technology, infrastructure, account systems, hosting, security, communications, analytics, payments and other platform functionality;
• the relevant coach, trainer, creator, institution or other SKEP customer may determine the programmes, courses, communities, memberships, communications and other services offered to users; and
• SKEP and the relevant customer may each have separate responsibilities in relation to personal data depending on the purpose and manner in which that personal data is processed.

3.1 Information processed through Customer Applications

Personal data processed through a SKEP-powered application may include:

• account and profile information;
• contact information;
• course enrolment and learning activity;
• community and membership information;
• posts, comments and other user-generated content;
• chat and communication information;
• event or live-session participation;
• orders, subscriptions and transaction information;
• device and technical information;
• application usage and analytics information;
• notification information; and
• other information required to provide the relevant application’s functionality.

The exact information collected will depend on the features enabled in the particular application.

3.2 Customer responsibilities

The SKEP customer associated with a Customer Application is responsible for its own programmes, content, communications and uses of personal data where that customer independently determines the purposes of processing.

Where required, the customer is responsible for:

• providing additional privacy notices;
• obtaining applicable consents;
• obtaining parental or guardian consent where required;
• ensuring lawful collection and use of personal data; and
• complying with applicable privacy and data-protection requirements.

3.3 App-specific disclosures

Certain Customer Applications may provide additional privacy notices or disclosures relating to functionality, permissions, integrations or data processing specific to that application.

Where an app-specific notice supplements this Privacy Policy, both documents should be read together.

4. Our Role in Processing Personal Data

4.1 Personal data processed for SKEP’s own purposes

Where SKEP determines why and how personal data is processed—for example, when managing SKEP accounts, operating our website, providing support, securing the platform, processing our own marketing activities or communicating directly with customers—we process that data for SKEP’s own business, operational and legal purposes in accordance with applicable law.

4.2 Personal data processed for customers, creators and organisations

A coach, consultant, trainer, creator, community owner, education provider, employer, institution, association, enterprise or other organisation using SKEP may collect, upload or otherwise process personal data about its members, learners, customers, employees or other end users.

In those circumstances, that customer or organisation may determine the purpose for which the personal data is collected and used, while SKEP provides the technology and processes the data in connection with the requested Services.

For example, a customer or organisation may:

• invite users to its community;
• upload or maintain a member list;
• enrol learners in a course;
• organise a cohort;
• provide access to an employee or customer community;
• manage membership or subscription information;
• manage attendance or programme participation; or
• communicate with members through SKEP.

Where your personal data has been provided to SKEP by such a customer or organisation, you may need to contact that organisation regarding certain privacy requests relating to its use of your information.

SKEP will provide reasonable assistance where required under applicable law and contractual arrangements.

4.3 Customer responsibility for end-user privacy

Where a Creator, Coach, Consultant, Trainer, Community Owner, Institution, Employer, Enterprise or other SKEP customer independently determines the purpose and manner in which personal data of its learners, members, customers, employees or other end users is collected or used through SKEP, that customer is responsible for complying with applicable privacy and data-protection requirements in relation to such processing.

This may include responsibility for:

• providing its own privacy notice or other required disclosures;
• identifying the purposes for which personal data is collected;
• obtaining any consent or other lawful authorisation required;
• obtaining verifiable parental or lawful guardian consent where required for children’s personal data;
• ensuring that personal data uploaded to SKEP has been collected lawfully;
• responding to privacy requests relating to processing controlled by that customer;
• managing appropriate user permissions; and
• ensuring that its use of SKEP complies with applicable privacy, educational, employment and other relevant laws.

SKEP’s Privacy Policy governs SKEP’s own processing practices and does not replace privacy notices that a customer may independently be required to provide.

5. Personal Data We Collect

We collect personal data that is reasonably necessary for providing, operating, securing, improving and supporting the Services and for other lawful purposes described in this Privacy Policy.

Depending on your relationship with SKEP, we may collect the following categories of information.

5.1 Account and identity information

We may collect:

• name;
• username or display name;
• profile photograph;
• email address;
• mobile number;
• account ID;
• login credentials or authentication information;
• language or account preferences; and
• other information included in your SKEP profile.

5.2 Contact information

We may collect:

• email address;
• telephone or mobile number;
• business contact details;
• organisation details;
• mailing or billing address where required; and
• information submitted through enquiry, demo, consultation or contact forms.

5.3 Creator, coach and business information

We may collect:

• business or professional name;
• biography and professional profile;
• organisation information;
• designation or role;
• programme or service information;
• public profile information;
• business address;
• tax or invoicing information where applicable;
• team-member information;
• business settings and configurations; and
• information required to manage your SKEP workspace or community.

5.4 Member, learner and audience information

We may collect:

• membership information;
• community and space membership;
• course enrolments;
• programme participation;
• cohort information;
• attendance records;
• course progress and completion;
• access entitlements;
• membership or subscription status;
• products purchased;
• event registrations;
• interactions with learning or community content; and
• other information associated with a user’s participation.

5.5 Transaction and payment information

When a transaction occurs through SKEP, we may process:

• order information;
• product or service purchased;
• transaction amount;
• currency;
• transaction status;
• invoice details;
• refunds;
• subscription or membership information;
• payment-related identifiers; and
• records required for accounting, taxation, reconciliation, fraud prevention or customer support.

Payments made through SKEP are currently facilitated using Razorpay or other payment methods that may be made available from time to time.

Payment information such as card numbers, banking credentials, UPI authentication data or other sensitive financial authentication information may be collected and processed directly by Razorpay, a bank or another relevant financial institution rather than being stored directly by SKEP.

Razorpay may process personal data in accordance with its own privacy policy and applicable legal and regulatory obligations.

SKEP may receive transaction-related information such as:

• payment status;
• amount;
• transaction identifier;
• payment method category;
• refund status; and
• other information required to operate, reconcile and support the transaction.

5.6 Earnings and payout information

Where SKEP supports creator, seller or partner payouts, we may process information required to:

• calculate earnings;
• reconcile transactions;
• process payouts;
• maintain payout records;
• comply with financial, tax and accounting obligations; and
• prevent fraud or misuse.

5.7 Course and learning activity

We may process:

• courses joined;
• lessons accessed;
• progress;
• completion status;
• assessments or responses where supported;
• content viewed;
• programme activity;
• attendance; and
• other learning-related activity.

5.8 Community, feed and space activity

We may process:

• community memberships;
• space memberships;
• posts;
• comments;
• replies;
• reactions;
• discussions;
• engagement activity;
• attachments;
• moderation activity; and
• other content you choose to share.

Some community content may be visible to other members, administrators, instructors, moderators or community owners depending on permissions and visibility settings.

5.9 Chat and communication data

Where communication functionality is available through SKEP, we may process:

• messages;
• message metadata;
• sender and recipient information;
• timestamps;
• attachments; and
• information necessary to deliver, secure and support communication functionality.

5.10 Events, meetups and live-session information

We may process:

• event registrations;
• participant information;
• attendance;
• session information;
• participation records;
• communications relating to an event;
• recordings, where recording functionality is used and appropriate notice is provided; and
• other information necessary to operate live sessions or events.

5.11 Content you create or upload

SKEP may process content you provide through the Services, including:

• text;
• articles;
• course materials;
• documents;
• images;
• videos;
• audio;
• files;
• knowledge-base content;
• posts;
• comments;
• messages; and
• other information you upload, create or publish.

5.12 Support and correspondence

If you communicate with us, we may retain:

• emails;
• support tickets;
• chat or WhatsApp communications sent to official SKEP channels;
• enquiry details;
• feedback;
• survey responses;
• call notes; and
• other correspondence.

5.13 Device, technical and usage information

When you use SKEP or a SKEP-powered application, we may automatically collect information such as:

• IP address;
• browser type;
• operating system;
• device type;
• device or session identifiers;
• app version;
• referring URLs;
• pages, screens or features accessed;
• access dates and times;
• login activity;
• crash information;
• diagnostic information;
• error information;
• application events;
• performance information; and
• activity or security logs.

5.14 Analytics information

We may generate or receive information about how users interact with the Services, including:

• feature usage;
• visits;
• sessions;
• engagement;
• content interaction;
• navigation behaviour;
• conversion information; and
• aggregated platform statistics.

5.15 Marketing and attribution information

Where applicable, we may process information concerning:

• advertising source;
• campaign;
• referring website;
• UTM parameters;
• lead source;
• marketing interactions;
• email engagement; and
• consent or communication preferences.

5.16 Information provided by third parties

We may receive personal data from:

• SKEP customers;
• coaches and creators;
• employers;
• educational institutions;
• organisations;
• community owners;
• administrators;
• instructors;
• Razorpay;
• authentication providers;
• integration partners; and
• other service providers.

6. Mobile Applications and Device Permissions

SKEP and SKEP-powered Customer Applications may request access to certain features of your mobile device where required to provide specific functionality.

Depending on the features available in a particular application, permissions may include access to:

• camera;
• microphone;
• photographs or media;
• files or storage;
• notifications;
• location;
• contacts;
• calendar; or
• other device capabilities.

Permissions will be requested where required for the corresponding functionality and subject to applicable law and app-store requirements.

You may be able to manage or revoke permissions through your device settings.

If a permission is disabled, the corresponding application feature may not function correctly or may become unavailable.

7. Push Notifications

SKEP or a SKEP-powered Customer Application may send push notifications relating to:

• account activity;
• courses;
• communities;
• memberships;
• events;
• transactions;
• reminders;
• messages;
• announcements;
• security; or
• other relevant Service activity.

You may control push-notification permissions through your device or application settings.

Disabling promotional notifications will not necessarily prevent essential account, security or transactional communications from being delivered through other channels where appropriate.

8. Apple-Specific Application Features

Where a SKEP-powered application is distributed through Apple’s App Store, certain Apple-provided technologies or services may be used.

8.1 Sign in with Apple

Where Sign in with Apple is offered, Apple may provide SKEP or the relevant Customer Application with authentication information such as:

• an Apple-generated account identifier;
• name, where provided;
• email address or Apple private relay email address; and
• authentication tokens necessary to provide sign-in functionality.

Such information will be used to authenticate and manage the relevant user account.

Where required in connection with account deletion, applicable Sign in with Apple credentials or tokens may be revoked or invalidated in accordance with Apple’s requirements.

8.2 Apple push notification services

Apple Push Notification Service may be used to deliver notifications to compatible devices.

Device-related tokens or identifiers required for notification delivery may be processed for this purpose.

8.3 Apple privacy disclosures

Applications distributed through the Apple App Store may display app-specific privacy information in the App Store.

Such disclosures are intended to describe the categories of data collected by the relevant application and how that data is used.

Because different SKEP-powered applications may enable different features, App Store privacy disclosures may vary between applications.

9. Google Play Application Disclosures

Applications distributed through Google Play may be subject to app-specific privacy and Data Safety disclosures.

These disclosures may describe:

• categories of data collected;
• categories of data shared;
• purposes for which data is processed;
• security practices;
• deletion options; and
• other information required by Google Play.

Because different SKEP-powered applications may enable different features and integrations, Google Play Data Safety disclosures may vary between applications.

10. How We Collect Personal Data

Directly from you

For example, when you:

• create an account;
• complete a form;
• purchase a product;
• join a community;
• enrol in a course;
• register for an event;
• publish content;
• communicate through SKEP;
• contact support; or
• otherwise provide information to us.

From a SKEP customer or organisation

For example, where your employer, coach, trainer, institution, community owner or another organisation:

• creates or provisions your access;
• invites you to a community;
• enrols you in a course;
• uploads member or learner information; or
• provides information required to deliver its programme or services.

Automatically

Certain technical, device, security and usage information may be collected automatically when you interact with the Services.

From service providers and integrations

We may receive relevant information from Razorpay, authentication services, analytics providers, mobile platforms and other connected services necessary to provide or support the Services.

11. How We Use Personal Data

11.1 Providing the Services

To:

• create and manage accounts;
• authenticate users;
• provide platform functionality;
• host and deliver content;
• manage courses, memberships and communities;
• provide events and live sessions;
• facilitate communications;
• maintain access permissions;
• process orders;
• manage subscriptions;
• provide analytics;
• operate customer workspaces; and
• otherwise provide requested Services.

11.2 Processing transactions

To:

• facilitate payments through Razorpay;
• confirm transactions;
• maintain order records;
• provide invoices or receipts;
• support refunds;
• calculate earnings;
• facilitate payouts; and
• reconcile financial records.

11.3 Managing memberships, communities and learning

To:

• enrol or remove users;
• manage permissions;
• provide course access;
• track relevant progress;
• facilitate community interaction;
• manage spaces;
• organise cohorts;
• provide event access; and
• support programme administration.

11.4 Communicating with you

We may use your information to send:

• account-related messages;
• verification communications;
• transaction notifications;
• service announcements;
• security alerts;
• programme notifications;
• event reminders;
• support responses; and
• other operational communications.

11.5 Providing customer support

To investigate and resolve technical issues, account questions, payment queries, complaints and support requests.

11.6 Platform security and fraud prevention

To:

• authenticate users;
• protect accounts;
• detect suspicious activity;
• prevent fraud;
• detect misuse or abuse;
• investigate security incidents;
• enforce permissions; and
• maintain platform integrity.

11.7 Improving SKEP

We may analyse use of the Services to:

• understand how features are used;
• diagnose technical issues;
• improve performance;
• develop new features;
• improve user experience;
• conduct internal research; and
• evaluate product effectiveness.

11.8 Marketing

Where permitted by applicable law, we may use contact and marketing information to communicate with you about:

• SKEP products;
• features;
• educational material;
• webinars;
• events;
• offers;
• newsletters; and
• other relevant information.

You may opt out of promotional communications using an unsubscribe mechanism where available or by contacting us.

11.9 Legal and compliance purposes

We may process personal data where reasonably necessary to:

• comply with applicable law;
• respond to lawful requests;
• fulfil tax and accounting obligations;
• establish, exercise or defend legal claims;
• enforce our Terms and Conditions;
• investigate violations;
• protect the rights, safety and property of SKEP, our users or others; and
• meet regulatory or governmental requirements.

12. Consent and Other Permitted Processing

Where applicable law requires consent for a particular processing activity, we will seek consent in an appropriate manner before carrying out that activity.

A consent request may identify:

• the personal data involved;
• the purpose for which it is required;
• how it will be used; and
• how consent may be withdrawn.

You may withdraw consent for processing that depends on your consent.

Withdrawal of consent will not affect processing that took place lawfully before the withdrawal.

Depending on the feature involved, withdrawal of consent may mean that we are unable to continue providing a particular Service where the relevant personal data is necessary to provide it.

13. Cookies and Similar Technologies

SKEP websites, applications and Services may use cookies and similar technologies to operate, secure, measure and improve the Services.

Essential technologies

These may be used for:

• authentication;
• session management;
• security;
• preferences; and
• core platform operation.

Analytics and performance technologies

These may be used to understand:

• website or app usage;
• feature usage;
• traffic;
• errors;
• performance; and
• user interaction.

Marketing and attribution technologies

Where used, these may help us:

• understand campaign performance;
• attribute visits or conversions;
• measure marketing effectiveness; and
• provide relevant communications.

Third-party technologies

Certain third-party integrations, embedded tools, social-media features, analytics tools or similar technologies may collect information directly from your browser or device.

Their processing may be governed by their own privacy policies.

Where required by law, non-essential technologies will be used subject to appropriate consent.

14. Advertising, Tracking and App Tracking Transparency

SKEP does not sell personal data.

Where a SKEP or Customer Application uses technologies that track users across third-party applications or websites for advertising, measurement or similar purposes, appropriate disclosures and permissions will be implemented where required by applicable law or platform rules.

On Apple devices, this may include requesting permission through Apple’s App Tracking Transparency framework where required.

If permission is not granted, SKEP or the relevant Customer Application will not use identifiers requiring such permission for tracking purposes.

Not all SKEP-powered applications use advertising or tracking technologies.

15. How We Share Personal Data

15.1 Service providers

We may use service providers to support:

• cloud infrastructure and hosting;
• data storage;
• content delivery;
• email and communications;
• payment processing;
• analytics;
• authentication;
• customer support;
• monitoring and security;
• video or live-session functionality;
• push notifications;
• automation; and
• other infrastructure or operational services.

15.2 Razorpay and other payment participants

We currently use Razorpay to facilitate certain payments through SKEP.

Information required to process a payment, refund, settlement or payout may be disclosed to:

• Razorpay;
• banks;
• financial institutions;
• payment networks; and
• other participants in the payment process.

15.3 SKEP customers, community owners and administrators

Where you join a community, programme or workspace hosted through SKEP, relevant information may be accessible to authorised:

• community owners;
• administrators;
• instructors;
• moderators;
• programme managers; or
• organisational representatives.

15.4 Other users

Information you intentionally publish or share within a community, space, feed, profile or other collaborative feature may be visible to authorised users.

15.5 Professional advisers

We may disclose information where reasonably necessary to professional advisers such as lawyers, accountants, auditors or consultants.

15.6 Legal requirements and protection of rights

We may disclose information where reasonably necessary to:

• comply with law;
• respond to a valid legal or governmental request;
• investigate fraud or security incidents;
• prevent harm;
• enforce agreements; or
• protect legal rights.

15.7 Corporate transactions

If SKEP or Rezolut Education Technologies Pvt. Ltd. undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal data may be transferred as part of that transaction subject to applicable law.

16. Third-Party Services and Integrations

The Services may integrate with or link to third-party products and services, including:

• payment gateways;
• video-conferencing tools;
• authentication services;
• communication tools;
• analytics providers;
• mobile-platform providers;
• social-media services; and
• other connected applications.

Where you choose to use a third-party service, that provider may process your information under its own terms and privacy policy.

SKEP is not responsible for the independent privacy practices of third parties.

17. International Processing and Transfers

SKEP is based in India.

Our infrastructure, service providers or other vendors may process or store personal data in India or in other jurisdictions.

Where personal data is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements and any restrictions imposed by applicable law.

18. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• the nature of the information;
• the purpose for which it was collected;
• whether an account remains active;
• customer instructions;
• contractual requirements;
• legal or regulatory obligations;
• accounting or tax requirements;
• security and fraud-prevention needs;
• dispute-resolution requirements; and
• applicable limitation periods.

18.1 Retention after account closure

Certain information may continue to be retained after an account has been closed or deleted where required for:

• transaction and financial records;
• tax or accounting obligations;
• security and fraud prevention;
• legal compliance;
• dispute resolution;
• contractual enforcement;
• backups; or
• other lawful purposes.

18.2 Deletion and anonymisation

When personal data is no longer required, we may delete, anonymise, de-identify or securely dispose of it.

18.3 Backups

Deleted information may remain temporarily within backups, system logs or archival systems until removed through normal system cycles.

19. Data Security

We use reasonable technical and organisational safeguards designed to protect personal data against:

• unauthorised access;
• unauthorised disclosure;
• alteration;
• misuse;
• loss; and
• destruction.

Depending on the systems involved, safeguards may include:

• encryption;
• secure communications;
• access controls;
• authentication;
• role-based permissions;
• logging and monitoring;
• infrastructure security;
• backups; and
• internal security procedures.

However, no digital system or internet transmission can be guaranteed to be completely secure.

20. Personal Data Breaches and Security Incidents

If we become aware of a personal-data breach or security incident affecting personal data, we will investigate and take appropriate steps to contain, mitigate and remediate the incident.

Where notification is required by applicable law, we will provide required notifications to affected individuals, regulators or other authorities.

21. Children’s Privacy

SKEP may be used by education providers, coaches, trainers, institutions, creators and organisations to provide services that may include individuals below 18 years of age.

Where SKEP or a SKEP customer processes personal data relating to a child, appropriate safeguards must be applied in accordance with applicable law.

Where required, this may include obtaining verifiable consent from the child’s parent or lawful guardian before processing the child’s personal data.

Where applicable, SKEP and/or the relevant customer will take appropriate steps to:

• obtain or facilitate parental or guardian consent;
• verify, where required, that the individual providing consent is authorised;
• process children’s data only for appropriate and disclosed purposes;
• limit collection to information reasonably necessary;
• apply appropriate access controls;
• protect children’s personal data;
• comply with applicable restrictions on tracking, behavioural monitoring and targeted advertising; and
• respond appropriately to requests from parents or lawful guardians.

Where a child participates through an educational institution, coach, creator or other organisation, that organisation is responsible for ensuring that it has the permissions or consents required to provide the child’s personal data to SKEP.

If you are a parent or lawful guardian and believe that a child’s personal data has been collected or used improperly through SKEP, contact: legal@skep.in

22. Your Privacy Rights

Access

Request information regarding personal data being processed about you.

Correction, completion and updating

Request correction of inaccurate information, completion of incomplete information or updating of personal data.

Erasure

Request deletion or erasure where permitted by applicable law.

Withdrawal of consent

Withdraw consent where processing is based on consent.

Grievance redressal

Raise a concern regarding our processing of personal data.

Nomination

Where applicable, nominate another individual to exercise applicable rights on your behalf in the event of death or incapacity.

Other rights may be available depending on applicable law.

23. How to Exercise Your Rights

To submit a privacy request, contact: legal@skep.in

Please provide sufficient information for us to:

• understand your request;
• identify the relevant account or information; and
• verify your identity where reasonably necessary.

If your information is controlled by a coach, employer, institution, community owner or another SKEP customer, we may refer your request to that organisation or assist that organisation as appropriate.

24. Account and Data Deletion

Where account creation is available, users may request deletion through available account controls or another deletion mechanism made available by SKEP or the relevant Customer Application.

Users may also contact: legal@skep.in

SKEP may provide a dedicated web-based account and data deletion page for users of SKEP and SKEP-powered applications.

Deleting an account may result in loss of access to:

• courses;
• memberships;
• communities;
• spaces;
• purchases;
• learning history;
• communications; and
• other account-linked information.

Certain information may be retained where legally required or permitted for:

• transaction records;
• accounting;
• tax compliance;
• fraud prevention;
• security;
• dispute resolution; or
• other lawful purposes.

Where an account was created through Sign in with Apple, applicable Apple authentication tokens may also be revoked or invalidated where required as part of the deletion process.

25. Grievance Redressal

If you have a question, complaint or grievance regarding your personal data or this Privacy Policy, contact:

Privacy / Legal / Grievance Contact: Legal Team

Email: legal@skep.in

Rezolut Education Technologies Pvt. Ltd.
Unit 103, 1st Floor, Pankaj Building, Wing B,
Plot No. 1, Behind Ice Factory,
Off Chandivali Farm Road, Chandivali,
Mumbai – 400072, Maharashtra, India.

We will review and respond to valid grievances in accordance with applicable law.

Where applicable, you may subsequently approach the Data Protection Board of India or another competent authority.

26. Marketing Preferences

You may unsubscribe from promotional email communications using the unsubscribe option provided in those communications or by contacting us.

Even after opting out of marketing, we may continue sending communications necessary for:

• account operation;
• transactions;
• security;
• customer support;
• programme participation; or
• operation of the Services.

27. Customer Responsibilities

Customers using SKEP are responsible for ensuring their own collection and use of personal data complies with applicable law.

This includes, where applicable:

• providing privacy notices;
• obtaining required consent;
• obtaining parental or guardian consent where required;
• ensuring uploaded data was lawfully obtained;
• managing user permissions;
• responding to privacy requests for data they control;
• maintaining appropriate confidentiality; and
• avoiding unnecessary collection of personal data.

Customers must not use SKEP to unlawfully collect, process, disclose or misuse personal data.

28. User Responsibilities

When using SKEP, users should:

• provide accurate information;
• keep account information reasonably current;
• protect login credentials;
• avoid sharing credentials with unauthorised persons;
• respect the privacy of others;
• avoid publishing unnecessary personal or sensitive information;
• obtain appropriate permission before uploading another person’s data; and
• comply with applicable law and SKEP’s Terms and Conditions.

29. Automated Features and Analytics

SKEP may use automated systems for:

• analytics;
• recommendations;
• security monitoring;
• fraud detection;
• platform administration; and
• other operational functions.

Where automated processing requires specific disclosure, consent or additional rights under applicable law, we will implement appropriate measures.

30. Aggregated and De-identified Information

We may aggregate, anonymise or de-identify information so that it can no longer reasonably be associated with an identifiable individual.

Such information may be used for:

• product analytics;
• service improvement;
• research;
• platform performance;
• statistical reporting; and
• business planning.

31. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• changes to our Services;
• new mobile or web application features;
• changes in data practices;
• changes to service providers;
• changes to app-store requirements;
• legal or regulatory developments; or
• security and operational requirements.

Where required, material changes may be communicated through:

• the SKEP platform;
• a SKEP-powered application;
• our website;
• email; or
• another appropriate method.

The “Last Updated” date identifies the most recent revision.

32. Governing Law and Dispute Resolution

This Privacy Policy and any dispute arising out of or relating to this Privacy Policy or SKEP’s processing of personal data shall be governed by the laws of India.

Nothing in this section limits any non-waivable statutory privacy right or right to approach a competent authority.

32.1 Amicable resolution

Before initiating arbitration, the parties shall first make reasonable efforts to resolve the dispute amicably.

Written notice may be sent to: legal@skep.in

32.2 Arbitration

If a dispute capable of arbitration is not resolved amicably, it shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties.

If the parties cannot agree, the arbitrator shall be appointed in accordance with applicable law.

32.3 Seat and venue

The seat and legal place of arbitration shall be Mumbai, Maharashtra, India.

Hearings may be conducted physically, virtually or through a combination of both.

32.4 Language

The language of arbitration shall be English.

32.5 Courts

Subject to the arbitration clause and mandatory statutory jurisdiction, courts of competent jurisdiction in Mumbai, Maharashtra, India shall have jurisdiction.

32.6 Statutory rights preserved

Nothing in this section prevents a Data Principal from:

• using applicable grievance mechanisms;
• approaching the Data Protection Board of India;
• approaching another competent regulator; or
• exercising any non-waivable statutory right.

33. Contact Us

For questions, privacy requests, complaints or concerns regarding this Privacy Policy or SKEP’s processing of personal data, contact:

Rezolut Education Technologies Pvt. Ltd.
SKEP

Privacy / Legal / Grievance Email: legal@skep.in
Support Email: support@skep.in

Corporate Office:
Unit 103, 1st Floor, Pankaj Building, Wing B,
Plot No. 1, Behind Ice Factory,
Off Chandivali Farm Road, Chandivali,
Mumbai – 400072, Maharashtra, India.

34. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws governing SKEP’s processing of personal data, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made under it.

Where a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.